FAQs

Frequently asked questions

 

How long is delivery? 
Delivery is 7-14 working days, on majority of our products, any handmade items including exclusive items may take up to 21 working days but we try our upmost best to ensure it’s quicker.

 

When will I get tracking? 
If you pay for tracked delivery once the order is fulfilled on our side it may take up to 72 hours for tracking to update, if you have not paid for tracking your parcel is not insured and tracking will not apply to your order.

 

How do I send a design for exclusive items?

You can contact our Facebook page or use our email owner.ukserenity@gmail.com

 

Why have I received a refund for a item that was in stock when ordering?

We try our upmost best on keeping up to date with supplier stock however sometimes they can just randomly go out of stock at time of ordering.

 

How can I work for you? 
If you are interested in joining us please contact our Facebook page and a member of the staff team will contact you.

 

Why aren’t you registered on companies house?

Companies house is only for limited companies, there is only one owner who is responsible for everything in the company, therefore we are not a limited company and are unable to be registered on companies house.